Return & Refund Policy

Shipping plants is the most risky interaction anyone can take on a house plant purchase; UNTIL NOW.  Welcome to guaranteed live arrival!  

Offering Canada Wide year round shipping is no easy task but we’re up for the challenge!  Most of the time it works out without a hitch but every now and then life happens and it doesn’t go the way everyone hoped.  

Plants that are dead upon arrival are subject to investigation to verify it is the plant that was ordered and if it was then another will be in the air on its way to you!  Every situation is different but we commit to doing our best to ensure that you are satisfied with your order.  

If any of your plants arrive damaged or arrive dead please contact our team immediately via email at  thatplantlady@hotmail.com  with photos attached within 24 hours of receiving your order.  Each situation will be evaluated on a case by case basis and a reasonable resolution will be made!